Support
Frequently asked questions
How does the secrecy actually work?
Once a draw is sent, only the two people in each pairing know it - it's texted directly to the giver. The full who's-buying-for-who list is hidden even from the organizer unless they pay to reveal it.
What if a text fails to deliver?
Open the draw and you'll see a "failed" status next to that person. Correct their number and resend - that resend is free, since you already paid for the original message.
Can I reuse the same group next year?
Yes - save a group once from the Groups page, then start next year's draw from it. Add the "fresh pairings" rule to stop anyone repeating last year's match.
Does credit expire?
Yes, 2 years after it's added (whether from a top-up or a promo code). We'll email you before any credit expires.
Can I write my own message?
Yes - pick "write my own" on the draw form for a small one-off fee, or use one of the free templates. If your message goes over 160 characters it sends as more than one text, and the draw form shows you the exact segment count and cost before you save.
My login link or password reset email hasn't arrived
Check your spam folder. Links expire after a while, so request a fresh one if it's been more than 15-60 minutes.
Still stuck?
Email us at support@santasms.co.uk.